Provider Network Services values transparency. The transparency we provide comes in different ways…

1) Transparency during our requirements gathering sessions

2) Transparency in our contract

3) Transparency with our systems

Our requirements gathering sessions include everything from your first phone call in to our office (or contact form submission) to when a contract is signed. This regularly includes visits, yes plural, to your office in order to ensure we are providing a solution that caters to your needs.

No one practice is the same as any other, and at PNS, we recognize that.

In fact, our contract is very transparent, that it literally spells out every detail, down to where the envelopes are coming from. And if you have a question about something in it, we can clarify the contract (rarely needed) in the contract itself. Of course, the contract is customized to the solution we are providing your practice.

Transparency with our systems includes our reporting, literally hundreds of combinations of reports are available, and even access to our systems for practices who wish to view data in real-time.

We ensure what we enter into the system matches what is on our EOBs in front of us, and if you ever need an EOB, we have them for you. Wonder why a patient got a bill for $20 for a co-pay when they paid their $20 co-pay? Well, taking a look at the EOB, it shows the patient has a $40 co-pay. Some billing services would have thought the $20 was already paid; we recognize the $20 being billed isn’t the same $20 that was paid, thereby getting you money you are rightfully entitled to receiving.

In other words, what we put into our systems matches what we are receiving. We guarantee it.

Want to know how much each provider in your office brought in? Let us tell you with ease.

Want to know your highest paying insurance company last month? No problem.

Want to know what each provider brought in payment-wise so that you can pay each one? You got it.

In fact, we go a step further. We “close” our books when you need to know income in order to pay other providers. Most billing services don’t. Why do we do it? Well, take this example…

Month 1 -> Provider A brings in $1,000 and earns 10%. So, Provider A is paid $100.

Month 2 -> Provider A brings in $2,000 and has to give $300 back to the insurance company from Month 1.

What do most billing companies say the earnings in Month 2 are? Yup, $2,000. Is that right? Technically no. So, our reports will show income earned as $1,700 in Month 2 cause technically you overpaid Provider A in Month 1.

This protects you and us from fraud and in the events of an audit. In our example, when we run reports for the same period of time, they will always match since the date range has been “closed out” accounting-wise. In an example where “closing” is not used, the reports would fluctuate as the numbers do, which can lead a practice to overpaying its providers, and can even leave its providers as not being paid enough if more money came in for the previous month. Let’s look at that example…

Month 1 (same as before) -> Provider A brings in $1,000 and earns 10%. So, Provider A is paid $100.

Month 2 -> Provider A brings in $2,000 and earns $300 more from Month 1 (for example, a rejection was resubmitted and now paid).

Most billing services would only show income in Month 2 as $2,000, whereas we show it as $2,300. Our reports use the same date range; the numbers are based on the accounting cycle.

We’re always thinking ahead and providing you with outstanding service. In fact, we’ll even work to answer your general questions (and on nights/weekends too!) before (and of course after) you’ve signed up with us. The reason is simple: We take a consulting approach to finding a match for you. We want to truly understand your concerns and work with you to customize a solution that meets your needs while providing outstanding service.

Has this benefited you? Have you gotten value from it? Want to know more? Fill out our contact form below, and we’ll be in touch.

Filed Under: Why Us

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